We are currently seeking an empathic and compassionate person, who is experienced in client support and obsessed with helping people, to join our growing Client Success team in the role of Success Desk Analyst. While leadership is not available immediately, an interest in growing into a leadership role is a must!
In this role you will be responsible for supporting primarily our SmarterU and Ottolearn clients.
You will need to quickly become an expert in our products and processes, to quickly start assessing and triaging incoming support tickets and inquiries. At Neovation, success for this team is not measured in how fast you can answer customer inquiries, but in how satisfied customers are with the help you provide them.
You will be juggling multiple tasks and meeting what can sometimes seem like tight timelines, all while ensuring high-quality outcomes. You will also be liaising with other departments throughout Neovation, in particular our Product team, who will support in helping to fix bugs or create new features for our clients. No one day will be the same as the last.
You have previous experience working in client or technical support.
You have experience using zendesk, or other customer service support platforms.
You are able to communicate in English, both verbally and in writing, at a very high level (C1 minimum).
You like helping people and feel a sense of pride in finding solutions to problems.
You can prioritize tasks and re-prioritize those tasks as workload changes.
You can work independently with minimal supervision and are confident enough to reach out for support and help when needed.
You would consider yourself to be technologically savvy.
You like coaching others and have an interest in leading a client support team in your future.
The basics: At Neovation we deliver extraordinary learning technologies and engaging training solutions for our global clients. Our work is exciting, impactful and important! You can find out more about our products and services here.
Our team is composed of bright, passionate and diverse professionals that motivate each other to achieve shared goals. Innovation and collaboration are celebrated, and new ideas are always encouraged! We believe that delivering the best, most customer-focused client care, services and products helps set us apart from the competition.
If you feel you might be a good fit for this role and want to learn more about what it means to be a Neovite, please apply by submitting a resume in English online at www.neovation.com. Resumes not in English will not be considered.
We would like to thank everyone who chooses to apply, however only those selected for an interview will be contacted.
We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race/ethnicity, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital or parental status, veteran status, disability, or political affiliation